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HumanField - GERMAN SPEAKING - CUSTOMER CARE ADVISOR (16-1073)

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JELENTKEZÉS AZ ADATBÁZISUNKBA: CV@HUMANFIELD.HU

Világvezető telekommunikációs partnerünk részére keresünk munkatársat

GERMAN SPEAKING - CUSTOMER CARE ADVISOR

(16-1073)

pozícióba.

Feladatok:

  • Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc…).
  • Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.
  • Identify secondary (possible or hidden) customer needs and attempt to add value accordingly.
  • Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution.
  • Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable.
  • Manages the balance of benefits for the customer and the business
  • Appropriately handles objections

 

Elvárások:

  • Ability to present value added solutions to clients
  • High emotional intelligence and soft skills with the ability to manage high-profile customers
  • Achieves goals in a timely manner while providing excellent client service. Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self-development.
  • Experience in a multi-system environment.
  • C1-C2 German language knowledge (near native level)
  • Preferable experience within a contact centre or customer service environment for 1 year
  • Strong verbal communication skills.
  • High problem-solving skills.
  • Proficiency in using MS Office applications is a plus.

 

Amit kínálunk:

  • A dynamic environment where innovative ideas are always welcome;
  • A collaborative community where your professional goals and work are supported by a diverse team;
  • Internal and external trainings;
  • A supportive internal coaching and mentoring culture;
  • Corporate assets, including a laptop and mobile phone
  • Cafeteria package;
  • Private Medical Services;
  • Employee Assistant Program to support your wellbeing and mental health;
  • Fully remote work provided (you must reside in Hungary)

 

A munkavégzés helye: Budapest (Full remote)

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-1073”-es referenciaszám feltüntetésével a hf51@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu