HumanField - SPANISH SPEAKING SERVICE DESK REPRESENTATIVE (15-9996)

IT szolgáltatások vezető szakértője részére keresünk munkatársat

SPANISH SPEAKING SERVICE DESK REPRESENTATIVE

(15-9996)

pozícióba.

Feladatok:

• Single and first point of contact for all IT issues involving use of or access to the Solution by Customer, Customer Members, or any Users
• Taking calls and handling incidents or service requests using incident and request fulfillment processes
• Log all incidents/service request details, allocate categorization and prioritization codes
• Provide first line investigation, diagnosis and resolve the incidents/service Requests
• Escalate incidents/service requests that cannot be resolved within the agreed timelines
• Inform Users of progress, notify them of impending changes or agreed outages
• Close all resolved incidents, requests and other calls
• Track open, escalated issues to closure
• Maintain regular communication to affected Users during the incident lifecycle
• Responsible for in-scope Event Mgmt.- Request Mgmt.- Incident Mgmt.- (First level resolution and triaging) proactive problem management as per the defined guidelines and instructions in the SOPs/Run books
• Adhere to the client KPI’s and SLA’s
• Contribute to the knowledge database

Elvárások:

• English (upper-intermediate) + Spanish fluent level (natives are welcome) language skills
• Ability to handle stressful situations
• Strong analytical skills is a MUST
• Service Desk/experience in a technical environment is preferable
• Accept to work in different shifts

Amit kínálunk:

• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
• Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

A munkavégzés helye: Budapest

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „15-9996”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu